RETURNS
AND
EXCHANGES

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Free in-store returns

Any online purchases can be returned to our store for exchange, store credit or refund.

All returns must be postmarked within twenty one (21) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached, and proof of purchase.

Please choose carefully when purchasing merchandise designated as clearance in store and online, as change of mind returns will not be accepted. Subject to availability, an exchange for an identical item (same style, model etc) may be provided. 

Return by mail

All returns must be postmarked within twenty one (21) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Daumos

Attn: Returns

RMA #

1692a Dorchester Ave.  

Boston, MA 02124  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

RETURNS
CONDITIONS

What can I return or exchange and when?

If you change your mind on an item, you can return it for an exchange or refund.

All returns must be postmarked within twenty one (21) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Please note all return items are reviewed upon processing to ensure they meet the return conditions listed in the policy. Goods that do not match return conditions will be returned to the customer.

Exchanges and Refunds

How do I exchange an item?

Easy in-store exchange  Whether you bought it online or in-store, you can bring your item in-store to  exchange it. For online orders, we will need to issue you a refund back to your original method of payment via our online returns system. You can then re-purchase an alternative size, colour or item in-store.

Online exchange. You can exchange your item for one of a different size or colour by sending it back and  requesting an exchange. There will, however, be extra shipping and handling fees. If the item you’re exchanging it for is of a higher value, you will also be charged the difference.

Refunds  After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

FAQ 

You will have to contact us before returning an item, we will provide you with further assistance on how to proceed.

If you are unhappy with your item for any any reason, you have 21 days to return your purchase for an exchange, store credit or refund. Please make sure you get a tracking number for your returned package.

Yes, if you purchased an item online, you may return it to the store or ship it back to us for an exchange, store credit or refund within 21 days.

Yes, customers are responsible for the shipping cost.

Yes, masks and altered items are non-returnable

No, we do not refund shipping costs.